This Privacy Policy is applicable to any information, which is given by You to Us (“User Information”) via this web site (the “Site”) and/or the TRA Connect Application. This Policy is devised to help You feel more confident about the privacy and security of your User Information.

“You” shall mean you, the user of the Site. “We/Us” means the Telecommunications Regulatory Authority of the Kingdom of Bahrain.
We process personal data only in compliance with the Law No.30 of 2018 promulgating the Personal Data Protection Law.

Data Collection

Data collected by TRA Connect Application for Android and iOS

Information You Provide

We collect User Information when You register and voluntarily complete our forms. This information includes but is not limited to name, nationality, type of consumer, ID number, email address, phone number, date of birth that You provide and any other information You include in our online forms.

Data collected automatically

When You use the TRA Connect Application, We may also collect information about your device such as your IP address and the location provided by your device location system.

If You consent to background location data collection, We collect the following information:

  • mobile network parameters, including but not limited to connection type (2g/3g/4g/5g) and signal strength;
  • status of your voice connection (e.g., idle, in-call, data only);
  • information about connected wi-fi networks & neighbourhood networks, their configuration and signal strengths;
  • bandwidth usage of your device;
  • internet measurements such as video streaming quality, throughput, latency, web page loading speed and others; and
  • the type of device used to report Your issue.

How We May Use Your Data

By entering Your User Information via this Site You accept that We may retain Your User Information and that it may be held by Us or any third-party company which processes it on our behalf.
We shall be entitled to use Your User Information for the following purposes:
Ø Market research, including statistical analysis of user behaviour which We may disclose to third parties in depersonalised, aggregated form.

Ø In order to enable Us to comply with any requirements imposed on Us by law or court order.

Ø In order to send You periodic communications (the form may include but is not limited to, SMS or e-mail), about features, products and services, events and special offers related to our similar products and services. Such communications from Us may carry advertising for third party companies or organisations.

Ø To geographically visualize the mobile services coverage and Quality of Services in the Kingdom of Bahrain
For your convenience You can withdraw consent by replying to the “unsubscribe” link in e-mails from Us.

Also, You may withdraw consent by denying permission to access your data and usage of features such as files, storage and camera through the Settings on your device(s).

Please also note that We do not disclose Your User Information to third parties to enable them to send You direct marketing without Your permission to do so.


You should be aware that by using the Site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information to improve the web site experience, target advertising and assess the general effectiveness of such advertising.

Cookies do not attach to Your system or damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookies feature. Note, however, that “personalised” services may be affected if the Cookies option is disabled.

Security and Data Retention

Security is very important to Us. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.

We will comply with all relevant data protection legislation in relation to the period for which We retain your User Information.


You may notify Us of any updates, amendments and corrections to previously collected User Information by using the Feedback Form link in the Contact Us section of the Site.

We may change this Privacy Policy from time to time and You should check it regularly. Your use of this Site will be subject to the Privacy Policy on the Site at the time of each use.

Acceptable Use Policy

We will process your User Information in order to monitor compliance with and enforce our Acceptable Use Policy.


Any queries or comments about this policy should be forwarded to

Any site that You may connect to from here is not covered by this Privacy Policy.